It is a very well documented thing that as baby boomers retire they are taking a great wealth of knowledge, wisdom and leadership skills with them. Recently, I had one of those boomers, a daughter-in-law of a client, email me on the weekend asking me to call her on Monday. She had concerns to talk about.
I remember grinning to myself and put a reminder in my phone for Monday afternoon. This kind of interaction is something we invite at Care N Assist. When our clients and their caregivers feel like they can call, I get excited. It’s their respect I want to earn, and that can only be earned when you can talk about both compliments and concerns.
Most of our clients or their family members give us good information. It’s up to us to interpret their message and to find its usefulness. If we start spewing out excuses or fail to listen we are missing out. The value of their comments and the lessons they teach are worth our time.
Most of this generation’s problems are not new. Technology has changed many things, but it doesn’t change the human condition. How we relate to each other and the effort we put into our work does not change. We are fortunate, that in our business we can learn from our clients. Many of them are eager to share their opinions.
I would say that very few of our clients or their family members would qualify them selves as leaders. It’s the combined knowledge and experience that grabs my attention. Their comments are often worth their weight in gold. We just have to take the time to listen.